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Designing the development model of the management dashboard in the administrative automation system of Tejarat Bank
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Farzad Kaviani1   , Hoshang Taghizadeh 2, Abbas Heydari3 |
1- PhD student in Information Technology Management, Faculty of Management, Central Tehran Branch, Islamic Azad University, Tehran, Iran
2- Department of Industrial Management, Faculty of Management, Tabriz Branch, Islamic Azad University, Tabriz, Iran , taghizadeh46@yahoo.com
3- Department of Industrial Management, Faculty of Management, Central Tehran Branch, Islamic Azad University, Tehran, Iran |
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Abstract: (830 Views) |
In today's world, organizations have to deal with a large amount of data, which has forced them to use administrative automation systems. In this regard, the use of management dashboards for quick access to classified data and their analysis has been used by many organizations. The purpose of writing the present research is to present a model for measuring the management dashboard in the office automation system of Tejarat Bank. The present research was conducted using a qualitative method. The statistical population of this research included the experts of Tejarat Bank (10 people). In this research, library studies were used to collect the models available worldwide. The data collection method included a semi-structured interview of experts. The method of data analysis is coding. In this research, using the opinions of the experts of this organization and during the coding process, the initial research model includes three main dimensions of factors related to customers (including components of operational features, personalization of customer information and dashboard content), technical factors (including The components of objective features and ease) and organizational factors (including the components of structural factors, managers' decision making and monitoring and control) were obtained.
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Article number: 19 |
| Keywords: management dashboard, customer related factors, technical factors, organizational factors |
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Full-Text [PDF 514 kb]
(398 Downloads)
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Article type: Research |
Subject:
Special
Received: 2023/05/18 | Accepted: 2023/07/29 | Published: 2023/10/2
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