[Home ] [Archive]   [ فارسی ]  
:: About :: Main :: Current Issue :: Archive :: Search :: Submit :: Contact ::
Main Menu
Home::
Journal Information::
Articles archive::
For Authors::
For Reviewers::
Registration::
Contact us::
Site Facilities::
::
Search in website

Advanced Search
..
Receive site information
Enter your Email in the following box to receive the site news and information.
..
:: Volume 9, Issue 31 (6-2020) ::
mieaoi 2020, 9(31): 221-246 Back to browse issues page
Identification and assessment of operational risk in Prosses of information management, communication and customer service activities in Ansar Bank
Behrouz Sadeghi 1, Mohammad Yazdani2
1- Assistant Professor of EconomicsShahid Chamran University of Ahvaz, , b.sadeghi@scu.ac.ir
2- MS Ansar Bank
Abstract:   (3700 Views)
Operational risks are due to a wide range of error probabilities and deficiencies in the operations of the firm or financial. These risks are the result of human error, the computer and its programs, the error in decision making and even the losses from the types of embezzlement. It can be said that the implementation of such a mechanism through the identification and management of the major risks associated with the operation of the bank, reducing the risk of creditors and shareholders and consequently increasing the value of the bank. In this study, the identification and evaluation of the operational risk of the information management process, communications and customer service activities of Ansar Bank. The type of research in this study is an applied research. The research method is descriptive-survey. In this study, questionnaires and interviews were used to collect information. The spatial scope of this research includes Ansar Bank Customer Service, located in Tehran. This research was conducted in the 1396.  The FMEA method has been used to analyze the risk scenarios and its effects. According to the results of the average RPN identified by Ansar Bank experts, intra-organizational and human resources management factors respectively, have the maximum number of operational risks from the total operational risks identified. The results of this study also confirmed that external factors have the least importance in risk management, Ansar Bank customer service is available.
 
Keywords: Operational risk, proses of information management, Communication and customer service, Ansar Bank.
Full-Text [PDF 1563 kb]   (2894 Downloads)    
Article type: Research | Subject: Special
Received: 2019/12/22 | Accepted: 2020/07/1 | Published: 2020/07/4
Send email to the article author

Add your comments about this article
Your username or Email:

CAPTCHA


XML   Persian Abstract   Print


Download citation:
BibTeX | RIS | EndNote | Medlars | ProCite | Reference Manager | RefWorks
Send citation to:

sadeghi B, Yazdani M. Identification and assessment of operational risk in Prosses of information management, communication and customer service activities in Ansar Bank. mieaoi 2020; 9 (31) :221-246
URL: http://mieaoi.ir/article-1-879-en.html


Rights and permissions
Creative Commons License This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
Volume 9, Issue 31 (6-2020) Back to browse issues page
نشریه اقتصاد و بانکداری اسلامی Islamic Economics and Banking
Persian site map - English site map - Created in 0.05 seconds with 37 queries by YEKTAWEB 4645