[Home ] [Archive]   [ فارسی ]  
:: About :: Main :: Current Issue :: Archive :: Search :: Submit :: Contact ::
Main Menu
Home::
Journal Information::
Articles archive::
For Authors::
For Reviewers::
Registration::
Contact us::
Site Facilities::
::
Search in website

Advanced Search
..
Receive site information
Enter your Email in the following box to receive the site news and information.
..
:: Volume 13, Issue 48 (8-2024) ::
mieaoi 2024, 13(48): 287-309 Back to browse issues page
Analyzing the role of financial customer support policies in the profitability of banks
Abolfazl Madani1 , Hossein Panahian2 , Ali Farhadian3 , Seyed Abdul-Jaber Ghodratian Kashan4 , Hasan Ghodrati5
1- PhD student in the Department of Industrial Management - Finance, Kashan Branch, Islamic Azad University, Kashan, Iran
2- Professor of Financial Management, Kashan Branch, Islamic Azad University, Kashan, Iran , panahian@yahoo.com
3- Associate Professor, Department of Management, Kashan University, Kashan; Iran
4- Assistant Professor, Department of Business Administration, Kashan University, Kashan, Iran
5- Assistant Professor, Department of Management, Kashan Branch, Islamic Azad University, Kashan, Iran
Abstract:   (566 Views)
In this research, the role of financial customer protection policies on the profit efficiency of banks was examined. In terms of classification according to the purpose, this research is an applied research, and in terms of classification based on the method, it is considered a descriptive research, and among the descriptive researches, it is of the correlation type. The scope of this research is all Iranian banks that have operated under the supervision of the Central Bank in the period under study and have operated in the field of bank executive operations, including attracting deposits and granting facilities as a specialized or commercial, government or private bank, and as a special financial institution. Or not a supervisory unit and similar cases. The research hypotheses were tested using a sample of 25 Iranian banks during the years 1396 to 1401 and using the multiple regression model based on the panel data technique. The findings indicate that compliance with the legal requirements of fair treatment with consumers of financial products or services has a positive effect on the profitability of banks. Compliance with the legal requirements of disclosing the information required by the customer with consumers of financial products or services has a positive effect on the efficiency of banks' profits. Observance of legal requirements in the field of answering or solving claims of consumers of financial products or services has a positive effect on the profitability of banks. Also, monitoring the implementation of policies to protect consumers of financial products or services has a positive effect on the profitability of banks
Article number: 11
Keywords: Financial customer support policies, bank profit efficiency, financial services, legal requirement
Full-Text [PDF 773 kb]   (154 Downloads)    
Article type: Research | Subject: Special
Received: 2024/05/4 | Accepted: 2024/07/2 | Published: 2024/08/31
Send email to the article author

Add your comments about this article
Your username or Email:

CAPTCHA


XML   Persian Abstract   Print


Download citation:
BibTeX | RIS | EndNote | Medlars | ProCite | Reference Manager | RefWorks
Send citation to:

Madani A, Panahian H, Farhadian A, Ghodratian Kashan S A, Ghodrati H. Analyzing the role of financial customer support policies in the profitability of banks. mieaoi 2024; 13 (48) : 11
URL: http://mieaoi.ir/article-1-1613-en.html


Rights and permissions
Creative Commons License This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
Volume 13, Issue 48 (8-2024) Back to browse issues page
نشریه اقتصاد و بانکداری اسلامی Islamic Economics and Banking
Persian site map - English site map - Created in 0.18 seconds with 37 queries by YEKTAWEB 4691