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Analyzing the role of financial customer support policies in the profitability of banks
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Abolfazl Madani1   , Hossein Panahian2 , Ali Farhadian3 , Seyed Abdul-Jaber Ghodratian Kashan4 , Hasan Ghodrati5 |
1- PhD student in the Department of Industrial Management - Finance, Kashan Branch, Islamic Azad University, Kashan, Iran
2- Professor of Financial Management, Kashan Branch, Islamic Azad University, Kashan, Iran , panahian@yahoo.com
3- Associate Professor, Department of Management, Kashan University, Kashan; Iran
4- Assistant Professor, Department of Business Administration, Kashan University, Kashan, Iran
5- Assistant Professor, Department of Management, Kashan Branch, Islamic Azad University, Kashan, Iran |
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Abstract: (574 Views) |
In this research, the role of financial customer protection policies on the profit efficiency of banks was examined. In terms of classification according to the purpose, this research is an applied research, and in terms of classification based on the method, it is considered a descriptive research, and among the descriptive researches, it is of the correlation type. The scope of this research is all Iranian banks that have operated under the supervision of the Central Bank in the period under study and have operated in the field of bank executive operations, including attracting deposits and granting facilities as a specialized or commercial, government or private bank, and as a special financial institution. Or not a supervisory unit and similar cases. The research hypotheses were tested using a sample of 25 Iranian banks during the years 1396 to 1401 and using the multiple regression model based on the panel data technique. The findings indicate that compliance with the legal requirements of fair treatment with consumers of financial products or services has a positive effect on the profitability of banks. Compliance with the legal requirements of disclosing the information required by the customer with consumers of financial products or services has a positive effect on the efficiency of banks' profits. Observance of legal requirements in the field of answering or solving claims of consumers of financial products or services has a positive effect on the profitability of banks. Also, monitoring the implementation of policies to protect consumers of financial products or services has a positive effect on the profitability of banks |
Article number: 11 |
| Keywords: Financial customer support policies, bank profit efficiency, financial services, legal requirement |
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Full-Text [PDF 773 kb]
(154 Downloads)
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Article type: Research |
Subject:
Special
Received: 2024/05/4 | Accepted: 2024/07/2 | Published: 2024/08/31
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